Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at david@smithmetalshop.com. Please note that the return address will be provided at time of approval based on the item and its warehouse location.

If your return is accepted, you will be responsible for shipping the item back to us at the address we provide with the return information. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at david@smithmetalshop.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) and digital downloads. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Digital Products – Important Notice on Returns

By purchasing a digital product, you agree to the immediate delivery of the content and acknowledge that your right to withdraw from the purchase under the EU 14-day cooling-off period is waived once the download or streaming begins. This means no refunds will be issued after the file has been accessed or downloaded, in accordance with Article 16(m) of Directive 2011/83/EU on Consumer Rights. Please ensure the product is suitable for your needs before completing your purchase. If you have any questions, contact us prior to ordering.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at david@smithmetalshop.com.